FAQs

Application Process

You can apply by filling out the online application form available on the onboarding portal. You’ll need to provide business details and upload the required documents.

Application review times vary, but you can generally expect a response within 2-4 weeks.

Unfortunately, applications cannot be saved until they are submitted. Please make sure you have 10-15 minutes available to complete the entire process in one go and prepare all your business details and required documents ahead of time.

You may be asked to upload:

  • Business registration documents
  • VAT number
  • IBAN details

Yes, you can add up to three additional store locations during the application process. These will be set up as separate accounts but remain linked to your main account. If you have more than three locations and your application moves forward, our Dealer Service team will reach out to you directly.

After Submission

You will hear from us once your application has been reviewed. The standard lead time for processing applications is 2-4 weeks.

Your application will go through several approval steps:

  • Validation by Dealer Service
  • Review by the Sales Representative and Country Manager
  • Assessment by the Credit Team
  • Signature of the Wholesale General Conditions of Sale
  • Final approval and account creation

If your application is unsuccessful, you will receive details outlining why. You may be able to reapply or provide additional information if requested.

Technical Support

You can reach out to our Dealer Service Team via the contact details below:

  • Andorra, Spain, Portugal: b2b.iberia@patagonia.com
  • Austria: b2b.at@patagonia.com
  • Benelux: b2b.benelux@patagonia.com
  • Denmark: b2b.nordics@patagonia.com
  • Eastern Europe & MEA: b2b.em@patagonia.com
  • Finland & Baltics: b2b.nordics@patagonia.com
  • France: b2b.fr@patagonia.com
  • Germany: b2b.de@patagonia.com
  • Ireland: b2b.uk@patagonia.com
  • Italy: b2b.it@patagonia.com
  • Sweden: b2b.nordics@patagonia.com
  • Switzerland: b2b.ch@patagonia.com
  • United Kingdom: b2b.uk@patagonia.com

Yes, the portal and all communications are available in English, German, French, Italian and Spanish.